Returns & Exchanges

At Thin Lizzy NZ, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day money-back guarantee on all products. If your selection isn't the perfect match for your skin tone or routine, follow our simple process for a hassle-free return or exchange.

Return Process

• 1.
  Contact Support

  Email our dedicated customer care team with your order number and the reason for your return to initiate the request.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all components and promotional gifts are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your parcel and drop it off at any New Zealand Post location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.